Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, the URA Motorcycle Handlebar Mount must be:

• Unused and not installed on a vehicle.
• In the same condition in which you received it.
• Returned with all original components, accessories, and parts included in the box.
• Both mounting rings must be unused and in their original condition.
• Returned in its original packaging.
• Accompanied by valid proof of purchase.

Please note: A refund will only be processed after the returned product has been received and inspected by our team. The refund will be approved only if the product meets all the return conditions stated above.

If the product or mounting rings have been used, installed, damaged, modified, or if any components are missing, the return may be rejected and the refund may not be issued.

How to Start a Return

To request a return, please email us at info@ura.today within 7 days of receiving your order.

In your email, please include:

• Your order number.
• The reason for requesting the return.
• Clear photographs showing the issue or condition of the product.
• Photographs of the complete product and its packaging, where applicable.

For defective, damaged, or incorrect items, photographs showing the issue are required before we can evaluate and approve the return request.

Please do not send the product back without first receiving confirmation from us. Returns sent without an approved return request may not be accepted.

If your return is approved, we will provide you with the necessary return shipping instructions and, where applicable, a return shipping label.

Damages and Issues

Please inspect your order as soon as you receive it.

If your product is defective, damaged during delivery, or you have received the wrong item, please contact us at info@ura.today as soon as possible.

When contacting us about a damaged, defective, or incorrect item, please include clear photographs of the issue along with photographs of the product and its packaging. This will allow our team to evaluate the issue and determine the appropriate resolution.

Please retain the product and its original packaging until the issue has been resolved.

Non-Returnable Items

Returns are not accepted for:

• Mounting rings that have been used or installed.
• Products that have been damaged, modified, or altered after delivery.
• Products with missing components or accessories.
• Products that are not returned in their original packaging.

Refunds

Once we receive your returned product, our team will inspect and verify it.

A refund will be processed only after the returned product has been received and successfully verified to meet our return conditions, including that:

• The mount has not been used or installed.
• Both mounting rings are unused and in their original condition.
• All components and accessories are present.
• The product is in its original condition.
• The original packaging is included and in acceptable condition.

If the returned product does not meet these conditions, we may reject the return and the refund may not be issued.

Once your return has been approved following inspection, the refund will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or payment provider to process and reflect the refund in your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@ura.today.

Questions About Returns

If you have any questions about our return or refund policy, please contact us at:

info@ura.today